We live in a world of outsourcing. We do this because sometimes we don’t know how to do things or we don’t know enough about a subject; like the law. Sometimes it’s just because we can and we are too busy or lazy to do the task ourselves. There are times when it is smart to outsource, like when fixing a chainsaw. Chanting an “I can do it” mantra, I start pulling the starter cord. It doesn’t start. So I take things apart and then put them back together. I pull the starter cord. It doesn’t start. I put the chainsaw back in the shed. Wait a few weeks and try again, knowing I’ll have to take it to the chainsaw doctor in the end but, just not yet. I still believe!

I think there is a certain nobility for having a go. The optimistic approach to tackling a problem, the self-belief, the hope that by sheer will and innate intelligence you can solve the problem. If it doesn’t work, instead of self-flagellation and despair, move on and set up for the next challenge. Failure is one step towards achievement. Yet, every day we are seemingly assaulted by opportunities not to do it ourselves. Avoid the struggle, placate the naysayers, hand off responsibility and the fear of failure to something or someone else. Every day I receive emails offering to do things faster, better, quicker. Digital Transformation, better staff recruitment, marketing your NDIS business, impactful staff training, invest now in disability housing – 16% returns!, and even one that said TICK TOCK BB Con – a reference to a tech conference.

One sentence caught my eye – AI capabilities across our portfolio.

It made me think. This is an end of year Christmas message to all involved with Interchange Outer East …

From ChatGPT:

Wishing our cherished stakeholders a Merry Christmas! Your trust and partnership have been the greatest gifts. May this festive season bring you joy, peace and prosperity. We look forward to continued collaboration and success in the coming year. Thank you for being an essential part of our journey.

Stakeholders? I put in families, participants and staff.

From BING:

I have been reflecting on the things I am most grateful for. Primarily among those is the talented group of employees. Thank you for the work you have done for the organisation this year. You have helped us provide award-winning services to our clients.

Award winning? Just made that up!

Nice sentiments but it’s like reading a Hallmark card. It’s quick though, and a great way to avoid the challenge of writing. Perhaps I am yearning for times when things were slower and the struggle to achieve meaning or say something that reflects you was a noble and righteous path. So…

Have a great Christmas and holiday period. Stay safe and enjoy time with your family and friends.



Yes – I did open ChatGTP and ask, “How to fix a chainsaw?” Wow, it’s good! First point … make sure the chainsaw is turned off!