Casual Support Worker Recruitment

Working with IOE is a life changing experience.

If you are, enquiring about a casual support worker role with us at Interchange Outer East, please note we are currently not hiring any new support workers.  We are open to taking expressions of interest for when we are hiring again.

If you would like to leave an expression on interest, please email your cover letter (detailing why you wish to work with people who have disabilities) and your resume to

Thank you for your interest in working as a casual support worker at Interchange Outer East (IOE).

Our programs provide respite to over 700 individuals and families, throughout the outer eastern region, in both one-to-one support and group based settings.

To find out more about the varied role of the support worker and if this role is for you we suggest you complete the free NDIS worker orientation module.

IOE is a child safe organisation upholding the right of children and vulnerable people to be free from abuse. All people involved with IOE have the right to feel safe and supported during their involvement with the organisation. All casual support workers must sign our Child Safe Code of Conduct prior to commencement of employment.

Support workers are employed on a casual basis, to work flexibly in various locations and hours, especially during out of school hours, weekends and school holidays. We offer minimum 2-hour shifts, matching the skills and availability of our support workers to the needs of the people we support. Required meetings, training or family meet and greet are paid for the time attended only.

We require staff who are either skilled or willing to learn how to support people that require:

  • Personal care – toileting, showering, dressing
  • Meal assistance
  • Positive behaviour practices

Selection of staff will be based on people’s willingness to pick up shifts that involve the above support.  Successful applicants without existing skills will be provided training in the above areas. It is an expectation that all staff perform the above duties.

IOE values diversity and does not tolerate discrimination against any person or group directly involved or affiliated with IOE. We will work to:

  • Promote the cultural safety, participation, and empowerment of Aboriginal people;
  • Promote the cultural safety, participation, and empowerment of people from culturally diverse backgrounds;
  • Welcome same-sex attracted, intersex, trans and gender diverse people;
  • Commit to ensuring our facilities promote the inclusion of people of all abilities.

Information about upcoming recruitment information sessions, as well as mandatory requirements for employment at Interchange Outer East can be found below.

Position Description and Mandatory Requirements

Click here to view the casual support worker position description.

Click here to view the mandatory requirements for employment at Interchange Outer East. These must be obtained prior to commencing employment. NDIS worker screening check and working with children check can be lodged here, with only one payment required.

Click here to view manual handling and first aid training providers.

We require all staff to have a first aid certificate of HLTAID012 – Provide First Aid in an education and care setting.  We will accept a certificate in First Aid HLTAID004 or 003 if it is current but must be upgraded at renewal.

For manual handling we require a certificate of Manual Handling in a Health Care setting.  This training must be completed face to face with a trainer and not online.

The manual handling and first aid courses are generic and will be relevant to any disability agency you may apply to. The equivalent course component in a TAFE or university qualification will be accepted for both first aid and manual handling. To be accepted, a satisfactory completion of these must be shown via your course transcript.

Jeanne’s story

I started my journey with Interchange back in 2007 when I first volunteered on recreational based day activities and camps, I was 20 years old with no idea where I wanted to take my life or what I wanted to do with myself. A friend had recommended I volunteer at Interchange, as I am a person who enjoys meeting new people and being part of new experiences.

After organising to volunteer I could see early on that this was the kind of environment I wanted to be part of and I haven’t looked back!

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Get in contact, call 03 9758 5522

or if you would like to get in contact via email please fill out ourenquiry form here

Need language assistance?

Contact the Translating and Interpreting Service (TIS) on 13 14 50