With our ability to now utilise our Carer Support Program’s Department of Home and Community Care funding to fund some of our other family support programs, IOE needs to be compliant with the funding guidelines.  To this end, we now need to change our current access system for parents and carers using these support services.

As of the 1st January 2020 anyone accessing family support services is required to enrol before participating in any of these services.

Completing the Family Support Enrolment Form is considered a partial registration and does NOT provide access to other program areas where a full registration is required. It provides IOE with your contact details, evidence of your carer status and your goals when accessing family support programs. The online form is secure and all information collected is confidential and kept in accordance with IOE’s information privacy and record keeping policies.

Unfortunately, even if you are currently registered with IOE and we already have many of your details, we still require you to complete this new form. Previously we have   focused mainly on collecting good information about the participants we provide direct support to and have not included detailed information about carers. HACC requirements mean we now need to collect more information about carers, hence the need for the form to be completed.

Completing the form is an indication of interest in family support programs and only carers/parents who complete the form will receive the relevant information about programs and will  be able to access activities.

We understand that this can be a frustrating process and thank you in advance for your time. IOE values the importance of the carer support programs, and looks forward to providing great opportunities for carers in 2020.

If you require assistance to complete the form, please contact the Family Support Team on 9758 5522 or email

We also welcome any feedback or suggestions for future family support activities.