The NDIS has introduced a new pricing structure for group services. NDIS have mandated that all disability services must transition to the new Group Services Pricing model by 1 January 2024. IOE is currently working through these changes and anticipate that programs will be operating under new billing for IOE in early November.
These changes, mandated by the National Disability Insurance Agency (NDIA) will take the single hourly rate for group services and divide it into three components. NDIS have introduced this change with the view that breaking down this rate into its components on an invoice gives participants a more transparent way of viewing the service that they receive.
Currently, participants are charged a fixed hourly rate depending on their support ratio for group-based services. Under the new group services billing system you will see the fixed hourly rate as well as some new line items.
Two new items have been introduced by the NDIS. They are capital centre costs (CCC) and non-face-to-face (NFTF). Capital centre costs is a standard rate set by the NDIS which supports IOE to operate our sites. Non-face-to-face encompasses all the recording, documenting, communication and planning we do to provide your service.
There is a lot of work being done in the background to ensure that IOE is ready for this change to come into effect by 1 January 2024. The service that you receive from IOE will not change. Invoices will just look a little different. The hourly support cost will go from being a single figure (which once encompassed CCC and NF2F), to three separate figures.
We will continue to provide you with more information as the date for transition approaches including family information sessions in October.
Please see our FAQ below for more information.