Training and Info Sessions

Interchange Outer East offers a free comprehensive program of training in health, safety and disability related issues.

Topics range from legislative requirements such as First Aid, Medication and Manual Handling to specialised medical care, and incorporate the latest sector developments and trends.

To ensure we provide best quality service and support, we encourage our permanent staff, support workers and volunteers to participate in training to advance their skills and qualifications.

Families and other interested people are also welcome to attend training, but a small fee may be charged for some training sessions. We are also happy to tailor training to suit individual needs and requests.

Current Training / Info Sessions

Positive Behaviour Support (PBS)

PBS is focused on understanding what the person is trying to communicate through their behaviour and the purpose and function of that behaviour, in order to respond and offer support in a way that is consistent, effective, respectful, reduces harm risk and improves quality of life, communication and choice for the individual.

When: Monday 19 August: 10:00am–12:30pm & Thursday 22 August: 6:00pm–8:30pm
Where: Keith Thornton Training Room, IOE 5-7 Yose St, Ferntree Gully
Presenter: Cathy Henry
Registration essential to or call 03 97585522

Medication Training

At this training you will learn about Interchange Outer East’s Medication Policy and Procedures, gain an understanding of infection control, prevention and management and learn how to effectively administer medication.

When: Monday 19 August: 1.00pm–3.00pm & Wednesday 21 August: 6:00pm–8:00pm
Where: Keith Thornton Training Room, IOE 5-7 Yose St, Ferntree Gully
Presenter: Emma Robertson
Registration essential to or call 03 97585522

For all training inquiries please contact or call 03 97585522

Volunteer Orientation

Our volunteer orientation sessions are a great way to start off your volunteer experience. You’ll learn a bit about IOE, meet other volunteers, get tips and learn some skills that will give you confidence and make volunteering on camps and activities much easier.

It’s compulsory for all volunteers to attend one orientation session within the first three months of becoming an IOE volunteer. We’ll be running regular  sessions to give everyone an opportunity to attend.

The next Volunteer Orientation sessions will be:

When: Tuesday 13 August 6.00pm-8.30pm
Where: Keith Thornton Training Room, IOE 5-7 Yose St Ferntree Gully
Presenter: Jesse Baker, Volunteer Coordinator

For more information please contact our volunteer coordinators on 9758 5522 or email

Volunteer Information Sessions

Interested in volunteering with IOE? Come along to one of our Volunteer Information sessions and find out more.

Upcoming session dates will be posted soon.

We look forward to meeting you!

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Get in contact, call 03 9758 5522

or if you would like to get in contact via email please fill out ourenquiry form here