Policies & Procedures

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Interchange Outer East’s Policies and Procedures set out strict guidelines for the way IOE delivers services and to ensure the organisation and its employees operate in an ethical  and considerate manner. These guidelines are based on the  Human Rights framework of Dignity, Respect, Equity and Freedom.

Our main policies have been listed below, many in an easy English format.  If you wish to access a copy of a particular policy that is not listed, please contact Interchange Outer East and it will be made available to you.

Strategic Plan

Staff Manual_2017

Policies and Procedures A - D

Policies and Procedures E -I

Eligibility – Easy English

Feedback – Easy English

Fees For Service – Easy English

Individual Planning – Easy English

Information Privacy – Easy English

Intake and Registration – Easy English

Policies and Procedures M - P

Policies and Procedures Q - W

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